Returns

Cancellation and Returns

We offer refunds, if the merchandise:

• Is returned within 30 days of order delivery

• Was not purchased with sale price

• Has not been used or worn

• Is not soiled or damaged

• Has original packaging and tags

• Return authorisation number has been issued

If all of these conditions are met, please use the following instructions when requesting return product:

• Contact info@uccreations.com.au to request authorisation number. Please explain reason for return, request a credit note or refund, and reference your order number. If you are claiming a faulty item, please include photos supporting your claim.

• Once return has been authorised, you will be issued a WRA#. Please return product in original packaging and return within 30 days of receiving your order.

Packages received after this period or without a WRA# will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.

Once we receive returned goods and they prove to be in original condition, with packaging and documentation, we will process the credit note refund. Please note that house of UC Creations is not responsible for transit costs for returned items. These are at the customer's expense unless the item has a fault.

Where a credit note is issued, it will be at 100% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed; it will then be available to use immediately through our online store. Entire value of credit note must be used in one single order, it cannot be split over multiple orders.

Faulty or damaged items can be returned by following the above process. Please contact info@uccreations.com.au

Please note, shipping costs, sale items and gift-certificates are non-refundable.